Information for Parents and Carers
Enrol your child
Please enrol your child online BEFORE bringing your child to us for any activity.
Drop your children off with us as early as 7.30am and pick them up as late as 6pm at no extra charge.
Sign In times: 7.30 - 9.00am
Please be sure to drop your child/ren off at the location you chose when you enrolled them.
Parents/caregivers are required to personally deliver children to the programme location they enrolled them at, and to sign in each child.
We bus children enrolled at Epsom Normal Primary School to Parnell District School for Club House activities. The bus departs at 9.15am, so please have your children with us in time.
If a child is enrolled and unaccounted for by 9.00am, our Missing Child Policy is put into action and parents/caregiver, then Police if necessary, will be notified.
Sign Out times: 4.00 - 6.00pm
Please pick up your children from the location they were enrolled in and dropped off at.
Children must be signed out by the parent or caregiver. Children will only be released to people authorised on the enrolment form or as notified by a parent. In these instances photo ID may be requested.
An late collection fee of $1 per minute will be charged for time that your child and our staff are kept waiting after 6pm.
Child's back-pack check list
Your kids are going to have a wonderful time with us these holidays! We've got lots of energetic, fun outdoor activities lined up so please make sure your child comes to us with everything they'll need each day...
Gear for special activities
Please take note of special requests for things to bring or wear for some activities. These are detailed in bold in the day's activity description.
- Socks and / or closed shoes are a MUST for a number of activities
- Togs, towel and hat for water activity days
- Appropriate clothing and/or footwear for On the Move and Adventure Seeker activities.
- We also advise when children may want to bring extra money for some activities e.g. for movie treats or ice skating frames.
Make sure your child has appropriate clothing and footwear for the days weather and activities. We recommend naming your child's clothing, bag and other items.
- Pack wet weather gear if theres a chance of rain
- A change of clothes is needed in some activities (and we always recommend sending younger children along with a change of clothes if there might be a chance of a toileting accident).
- Suitable footwear for walking or for whatever special activity is involved e.g. sports shoes.
- Some Club House activities are themed and kids can dress up.
Unless a lunch is included as part of the day's activity, as detailed in the day's programme, please pack:
- a water bottle
- food for morning tea, and
- a BIG lunch, as children get hungry!
We provide a light snack for afternoon tea.
We are a nut-free programme and would appreciate if you did not include nuts in your child's lunch for the safety of any children with allergies.
Please pack sun block and sun hats for sunny days and outdoor activities. On sunny days please put sun block on your child before dropping them off. We have regular sun block top-up sessions on sunny days!
We recommend that any valuable items are left at home unless specifically requested. Parnell Trust takes no responsibility for any money or personal belongings your child may bring.
Wet weather plans
In the event of wet weather, we will continue the activity if there is light rain, but will have alternative plans in place for heavy rain or severe weather conditions and will advise parents/caregivers of any changes.
Parents/caregivers enrol children in our School Holiday Programme online here.
Payment for holiday day activities is paid online as part of the booking process by debit or credit card.
The name 'Parnell Trust' will appear on cardholder statements. Please note a credit/debit card transaction fee of $2.50 will be added to your total.
If you require a WINZ subsidy please email us at email@example.com before selecting your activities.
Our enrolment form is fully secured and compliant with Payment Card Industry standards. Find out more here.
Terms, Conditions and Policies*
Fees are payable in advance. Fees are not refundable including absence and sickness.
Cancellations & Refunds
Fees are charged based on enrolment, not attendance. Fees are not refundable for absence as a result of sickness.
If your child is not able to attend for any reason, advance notice of the absence is required, in writing. Refunds will only be made if absences / cancellations are received by 1pm on the Thursday of the preceding week. Each absence must be separately advised.
During the School Holiday Programme, a chosen activity might be swapped for another if there are spaces available and the request to change activities is made by 1pm on the Thursday of the preceding week. The parent/caregiver will be invoiced for any difference in the cost of the revised activity.
Please note: it may not be possible for a child to swap activities on the day if the alternative activity’s numbers are restricted or if our child-to-staff ratios would be exceeded.
An additional charge will be made for late pickups from the programme of $1 per minute will be charged for time that your child and our staff are kept waiting after 6pm.
By enrolling your child in our programme you and Parnell Trust make a binding agreement regarding the care of your child.
By signing the Enrolment Contract, you acknowledge that you have read and understood our Policies, Terms and Conditions and agree to abide by them. (Payment must be made in full before your child is accepted in the programme.)
Where activities accept only a limited number of children, enrolment will be on a first-come first-served basis. Your child's place in our programme is not guaranteed until you have received written confirmation from us by email or letter.
Photography and Social Media
The parent/caregiver signing the Enrolment Contract gives permission for their child to be photographed/filmed by staff. Any such photographs/film clips may be used by Parnell Trust for promotional purposes only, including adding photographs/videos to our Programmes for Children Facebook page. Activity providers sometimes ask permission to use images or videos of the children and, if this occurs, permission will be requested from parents/caregivers before this is allowed.
Health & Safety Policies
Please inform us on our online enrolment form if your child has any medical, health or special needs.
Depending on the nature of the programme children may be transported by chartered bus, catch a public bus, travel by taxi van or walk to their destination.
We bus Club House children from Epsom to our Parnell site. Our bus leaves at 9.15am. Children are returned to Epsom Normal Primary School in teh afternoon for collection.
Should your child need to be transported from the site in an emergency situation, our Transport Policy will be adhered to by staff.
Access arrangements for your child must be detailed on the Enrolment Contract. Please inform the Manager of any safety or custody issues that may affect your child's wellbeing and security.
In the event of an accident, the parent/caregiver signing the Enrolment Contract authorises programme staff to obtain medical assistance as may be deemed necessary.
Our Sun Safe policy requires you to provide your child with his or her own named hat.
CYF Guidelines are followed should an allegation or suspicion of child abuse occur.
Behaviour Management Policy
All children will be supported and respected while attending our programme. We manage children's behaviour in a positive but firm manner. Where a child or group of children's behaviour threatens the safety and/or enjoyment of other programme participants or members of the general public, the child or children may be withdrawn from the programme and the responsible parent/caregiver contacted to collect their child from the programme. This procedure is most likely to be initiated where a child repeatedly disrespects the direction given by staff.
Parnell Trust has a zero tolerance policy against bullying. Staff will implement our Anti-Bullying Policy and Procedures if bullying is identified.
No refund will be given if a child is withdrawn from the programme for disruptive behaviour.
* Copies of our various policies are available at our office and at each school holiday programme site.
We welcome and encourage feedback and communication from parents, caregivers and children. We take complaints seriously and will respond to these. Our Complaints Policy is on display at all sites.
Please contact our Programmes for Children Administrator if you have any questions. Phone 09 555 5194 or email firstname.lastname@example.org for assistance.